_PIC3745.JPG
Job-Icon.jpg
 

Current Job Opportunities at the
Tommy Douglas Conference Center

Green.bar.jpg
 

front desk agent

 

Reports to: Front Desk Supervisor and General Manager

Department: Guest Services

Education, Certification and Experience

  • High School diploma or GED
  • 7th/8th grade math skills required
  • Prior cash handling experience necessary

Job Knowledge, Core Competencies and Expectations

  • Ability to communicate effectively with the public and other employees
  • Read, write, and speak English fluently
  • No employee will pose a direct threat to the health/safety of self or others

Job Summary This job description provides a basic guideline of the duties, responsibilities, and requirements of this position.  The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%)

Performance Standards

  • CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction, respond to guest questions or problems in a timely, professional manner
  • WORK HABITS: Meet the hotel standards for work procedures, dress grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints
  • PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job
  • SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions
  • FRONT DESK OPERATIONS: Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job, answer guest’s questions about the hotel services and amenities

Essential Functions

  • Constantly Answer guest questions and offer information and assistance
  • Constantly Answer telephone
  • Constantly Check guest in and out
  • Constantly Communicate with other departments to fulfill guest needs
  • Constantly Maintain a neat and organized work area
  • Constantly Maintain keys in secure area
  • Constantly – Report all unsafe condition immediately
  • Constantly – Update information in the computer systems as needed (i.e. post charges)
  • Frequently – Complete other duties as assigned by supervisor to include cross training
  • Occasionally – Attend all mandatory meetings
  • Occasionally – Follow checklist for required duties and timelines
  • Occasionally – Process personal and traveler’s checks, handle safe deposit boxes
  • Occasionally – Read, pass on log and communicate with previous shift
  • Occasionally – Run reports and complete them i.e. high balance, cash basis, etc.
  • Occasionally – Verify authorization of credit cards and checks

Physical Requirements

  • SITTING: Rarely
  • STANDING/WALKING: Constantly. At the front desk on tile or carpet
  • CROUCHING (BEND AT KNEES): Frequently. When getting supplies from cabinets, picking things up from floor and loading the printer with papers
  • KNEELING/CRAWLING: Rarely
  • STOOPING (BEND AT WAIST): Constantly. Getting keys, supplies, and doing paperwork on the front desk
  • TWISTING (KNEES/WAIST/NECK): Constantly. Working with several people at once; watching for guest; retrieving materials
  • CLIMBING: Rarely
  • BALANCING: Rarely
  • LEG/FOOT USE: Rarely
  • REACHING (OVERHEAD/EXTENSION): Constantly. Passing materials to guest over the front desk counter
  • HANDLING/GRASPING: Constantly. Handling telephones, folios, files, supplies, keyboards, grasping pens, telephones, and credit cards
  • FINGERING/FEELING: Constantly. Computer keyboards
  • PUSHING/PULLING: Occasionally. Average weight: 5lbs.; Maximum weight: 20lbs.
  • LIFTING/CARRYING: Occasionally. Average weight: 5lbs.; Maximum weight: 20lbs.
  • OTHER PHYSICAL DEMANDS: Rarely
The Amalgamated Transit Union - Training and Education Center (ATU-TEC)/Tommy Douglas Conference Center (TDCC) is an equal opportunity employer that makes decisions without regard to an applicant's race, color, religion, ancestry or national origin, sex, age, marital status, disability status, veteran status, genetic status, family responsibilities, sexual orientation, gender identity, or any other status protected by applicable law. In the event that you need a reasonable accommodation in the application or hiring process, please notify the person distributing or accepting this application.